Shipping information

HOLIDAY SHIPPING SCHEDULE

Note: Ordering deadlines apply to items marked "In Stock." Please allow more time for items with longer availabilities. Delivery dates are not guaranteed, actual delivery time is dependent on carrier.

For Christmas delivery:

Local Pickup:

Order by 11am (EST) December 22 -- pickup by noon, December 23.

48 CONTIGUOUS STATES:

1 day delivery: Order by 11 am (EST), December 22

2 day delivery: Order by 11 am (EST), December 21

Standard USPS Priority delivery: Order by 11 am (EST), December 17

Standard USPS 1st Class delivery: Order by 11 am (EST), December 12

ALASKA, HAWAII, PUERTO RICO, US TERRITORIES:

1 day delivery: Order by 11 am (EST), December 21

2 day delivery: Order by 11 am (EST), December 20

Standard USPS Priority delivery: Order by 11 am (EST), December 15

Standard USPS 1st Class delivery: Order by 11 am (EST), December 10

INTERNATIONAL:

USPS: Order by December 1

Fed-Ex International Economy: Order by 11 am (EST) December 15

Fed-Ex International Priority: Order by 11 am (EST) December 19


Shipping Promotion:

Free Standard Shipping on orders of $99 or more
Promo Code required. 
View Details


SHIPPING RATES
LOCAL PICKUP
SHIPPING CARRIERS
PROCESSING TIME
DELIVERY TIME ESTIMATES
INTERNATIONAL SHIPPING
ORDER TRACKING
PROBLEMS WITH ORDER
RETURNS
 

Shipping Rates


Shipping rates are calculated on the weight and size of the products ordered including the packaging that they are being shipped in, the distance the package has to travel, and the selected shipping method. International shipping rates include handling and insurance fees to guarantee quick and safe arrival of the order.


Quickly and easily find out how much it will cost to ship your order by adding items to your shopping cart and then by clicking into My Basket and finding the Calculate Shipping option. Simply select your country from the drop down list or enter your postal or zip code to get an accurate estimate of the shipping costs of your order. You do not need to input any payment information to view shipping cost options.
 


Local Pickup

If you live in mid-Michigan and would like to pick up your order at our Warehouse location in Saginaw, just select the FREE Local Pickup shipping option when checking out. Our warehouse hours are 9-5, Mon-Fri (excluding major holidays). Local orders MUST be paid for before we can pick and package your order. 

 


Shipping Carriers

We ship with the United States Postal Service and FedEx. When you select Standard Shipping, we will ship your order with the least expensive carrier and method. You may also select Expedited shipping, both within the United States and Internationally.  (Overnight, 2nd Day, 3rd Day).

 




Processing Time

Most orders ship within 1-2 business days from our warehouse in Saginaw, Michigan, depending on the volume of orders currently being processed.  Domestic orders will generally arrive 1-7 business days after being shipped depending on shipping method selected. 


In-House Rush is available as you check out for an additional charge of $1.95 plus cost of shipment. Rush orders are guaranteed to leave our warehouse by the next business day.  The Rush This Order option does not guarantee a faster delivery method.  US Domestic orders that select expedited shipping (Overnight, 2nd Day, 3rd Day) as well as International orders that select UPS Worldwide Expedited or Express are automatically upgraded to Free in-house Rush.

Rushed orders must be placed before 2pm Eastern Standard Time (Monday-Friday) to qualify for processing within the next business day.  Orders placed after 2pm will ship within one business days.  Same day processing may be available if the order is placed by 10am EST (Monday - Friday).  However, it is not guaranteed.  We suggest calling our Customer Support Department for more information.  Liability of this guarantee is limited to the amount of Shipping and Handling for your order.  Orders placed on or near a holiday may be delayed one or more business days.

Expedited Delivery Options

(3-day Express, 2nd Day & Overnight) are available to most locations.  All Expedited options are delivered Monday through Friday (excluding holidays and weekends).  Overnight orders placed by 10am EST will be processed that same day. Expedited orders placed after 10am EST will be processed by the next business day (Monday - Friday excluding holidays).  Liability of this guarantee is limited to the amount of Shipping and Handling for your order.  

Our warehouse ships orders Monday thru Friday. The day the order is submitted does not count as a delivery or processing day. We highly suggest calling our Customer Support department directly to ensure your merchandise will arrive when needed.

We frequently get questions about why we offer an in-house rush service-- why everyone's order cannot be shipped automatically the next business day. That is our goal, but...

When you place your order, there may be hundreds of orders in the picking que ahead of yours. We think it's only fair that we process orders in the order they are received to us, with very few exceptions. The number of orders at any given time greatly fluctuates. Sometimes we get a few days behind, it happens, even with our warehouse shipping crew working overtime. That's where the Rush option comes in. We think it's only fair that those who wish to be bumped to the front of the line should have to pay for it. When it comes right down to it, by offering a in-house Rush option, we are able to reduce shipping costs across the board with free/reduced shipping promotions.

With the in-house Rush option, everyone wins. Those who really need their order quickly pay an extra $1.95 to jump to the head of the line. Those who would rather save on shipping costs may do so as well by not selecting the Rush option. ACOT wins as well by not having to bring in temporary employees during our peak times - we have found that the large number of mis-picked orders greatly increases when we bring in temps. By offering the Rush option, it helps us keep our costs down which in turn allows us to pass on savings to our customers in the form of promo codes, sales and great deals.



Delivery Time Estimates

US Domestic shipping is based on the weight of your order and the destination address' distance from our Michigan warehouse. Additional delivery time should be expected to shipments going to US Military addresses.

  • Economy - (USPS 1st Class, up to 13 oz) 4 to 10 business days depending on distance from our Michigan warehouse. Delivery time not guaranteed.
  • Standard - (Fed-Ex SmartPost, USPS Priority or FedEx Ground depending on weight) 2 to 8 business days depending on distance from our Michigan warehouse. Delivery time not guaranteed.
  • Three Day - Guaranteed in 3 business days. Free in-house rush. (Does not include processing time or weekend delivery)
  • Two Day - Guaranteed in 2 business days. Free in-house rush. (Does not include processing time or weekend delivery)
  • One Day - Guaranteed in 1 business day. Free in-house rush. (Does not include processing time or weekend delivery)

Not all delivery methods are available to all addresses.  If a shipping option is selected that is unavailable in your area, you will be notified via email.  


International Shipping

 

 
Yes! We Ship Internationally

Please click here for available payment options.

Please be aware that your country may charge you additional taxes, handling, or brokerage fees upon delivery.  Please check your local customs office for more information.
 

We reserve the right to limit order amounts for international orders.

  • International: USPS First Class International - 1-8 weeks. Available only on small, light orders.
  • International: USPS Priority International - 1-6 weeks. Available only on orders valued at less than $100.
  • International:  Expedited - Guaranteed in 2-4 business days.  Not available in all areas.
  • International:  Express - Guaranteed in 1-3 business days.  Not available in all areas

Not all delivery methods are available to all countries.  If a shipping option is selected that is unavailable in your area, you will be notified via email. Stated delivery estimates DO NOT include processing times.  We cannot be held responsible for delays in shipments due to local Postal or Customs issues.


Have Your Very Own U.S. Mailing Address

We highly recommend the use of MyUs.com to our international customers as an alternate shipping method. Order amounts will not be limited using this method.

When you use MyUs.com, your shipping costs at ACherryOnTop.com will be the same as our domestic orders.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from A Cherry on Top. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.


Order Tracking


Orders that are shipped Priority Mail/Fed-EX will be issued a tracking number. Once your order is shipped, you will receive an email with the Priority Mail/Fed-EX tracking number of your shipment. The tracking number may also be viewed in your My Account section.

Orders that are shipped USPS Priority will be issued a USPS delivery confirmation number. This number will be available in your
My Account section once the package has been shipped.



Problems With Order

Claims for damaged products must be made within 15 days of receipt. Please keep damaged shipping box in case we need to file a USPS or FedEx claim. We may ask for picture of damaged item (and shipping box) to forward to the manufacturer and/or shipping carrier. We will elect to refund your payment or reship the damaged items free of charge via standard shipping methods. If you receive an item in damaged condition, please save all packaging and contact Customer Support directly. 

If your order has not arrived in a reasonable time, please contact us.  Keep in mind that only FedEx shipments have guaranteed delivery dates. USPS shipments may take up to 2 weeks if shipped 1st Class Mail and up to 7 days if shipped Standard. USPS International shipments may take up to 8 weeks for delivery.



Returns

 

We want you to be happy with your purchase at Stickers Galore.com, that is why we have a 60-Day Satisfaction Guarantee.

You may return most un-used, un-opened, non-downloadable products still in their original packaging within 30 days of purchase for a customer credit or refund.  No return will be accepted without an authorized RMA #. Returned products must be sent to our Michigan office in their original condition within 60 days of product receipt. All returns after 60 days or without a valid RMA # will be processed at our discretion. Refunds are usually processed within 14 days of receipt of a valid return. We do not exchange items because additional shipping costs are required. 

Non-Returnable Items
Unpackaged paper and stickers are not returnable. Single sheets of non-packaged paper/cardstock, idea books. special orders and magazines are not returnable. Opened or used products are not returnable. Items whose description is marked “final sale” and all items discounted 40% or more are considered final sale, and may not be returned for any reason.

No credit will be issued for non-returnable products. If a return is received without prior approval (RMA #) a 20% restocking fee may be charged.

To return an item:

  • Please call us first for a RMA #
  • Ship the item to us freight prepaid; shipping costs are not refundable
  • Include a copy of the original invoice
  • Include the credit card number used to place the order - we do not keep your credit card information on file
  • Please call us if you receive a damaged product due to shipping (do not ship it back to us); save the damaged box

Once we receive your returned product, we will issue you a store credit.  Occasionally, a written description of the details of the return may be required which can be submitted via email or fax.

Once we receive your returned product, we will issue you a store credit.  If you placed your order using a credit card and would like the return amount refunded to your card, please provide the credit card number and expiration date as we do not keep this information on file.  If your credit card number is not included with the return or you paid using an alternate method, you will be issued a customer credit. You may also choose to call in your credit card information after you have been notified (via email) of the receipt of your return.  All returned items must be received by A Cherry On Top  in the same condition as when the items left our warehouse. 

Our address: A Cherry On Top, A Division of Stickers Galore Inc., 2216 Midland Road, Saginaw, MI  48603.